We actively seek customer feedback. At the end of your project, we will request a Google review and also encourage feedback across our social platforms.
Below you will find a list of the questions I get asked on a regular basis.
What methods of payment do you accept?
Upon completion of your project, we will issue an invoice which can be paid via online bank transfer or debit/credit card via our card reader. For some larger projects, we may ask for payment in 2 phases in order to cover upfront costs of materials.
Is MP Electrical insured?
We are fully and extensively qualified and part p registered with napit and have public indemnity insurance of £2.5 million and indemnity insurance of £250k
Are your electricians trained?
Yes, all of our electricians are trained and qualified to current electrical standards. Our electricians have either undergone an electrical apprenticeship before becoming qualified or have extensive experience in the industry.
Can you do a job at my home if I'm not in?
Yes. If you're happy to allow us access to your property whilst you're not there, our electricians will complete the work and leave everything as they found it - you won't even know they've been!
How quickly can you fit in a job?
We will discuss your requirements on our initial call and depending on the nature of the job, will either schedule a suitable time, or for emergencies arrange for an electrician to attend as soon as we can.
How do I book a job?
Either schedule a quote appointment or if you have a quick question, give us a call.
Do you offer free estimates and quotes?
Yes, we offer a free, bespoke written quote for every project so you can make sure we're the best fit before going ahead. That said, we receive many calls requesting an estimate for fault finding jobs. We are unable to provide a fixed cost for this until we have inspected the work. One of our electricians will be happy to investigate your fault for a chargeable fee and then provide a quote for the fix.
What areas do you cover?
MP Electrical is based in Rotherham, primarily serving the Woodlaithes Village and Wickersley/Bramley areas. We typically travel within a 5 mile radius, reaching Whiston, Ravenfield, Brinsworth and the surrounding areas.
