Privacy Policy
Last updated: April 2026
Who We Are
We are MP Electrical, a domestic and commercial electrical contractor based in Rotherham, South Yorkshire. Our website address is www.rotherhamelectrician.co.uk. If you have any questions about this privacy policy, you can contact us at:
- Email: mathew@rotherhamelectrician.co.uk
- Phone: 07817 171954
What Information We Collect
We may collect the following information when you use our website or book our services:
- Contact details — your name, email address, phone number, and property address when you book a quote or contact us
- Booking information — details about the electrical work you need, preferred dates, and appointment history (processed through our booking system, ServiceM8)
- Website usage data — pages visited, time spent on pages, browser type, and device information (collected via cookies and analytics)
- Communication records — emails, messages, and call records related to your enquiry or job
How We Use Your Information
We use your personal information to:
- Provide quotes and carry out electrical work you have requested
- Communicate with you about bookings, appointments, and job updates
- Send you electrical safety certificates, invoices, and receipts
- Improve our website and services based on how visitors use the site
- Respond to enquiries and provide customer support
- Send occasional updates about our services (only with your consent)
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following bases:
- Contract — processing necessary to fulfil our agreement to carry out electrical work for you
- Legitimate interest — improving our services and website, responding to enquiries
- Consent — where you have opted in to receive marketing communications
- Legal obligation — where we are required to keep records for compliance purposes (e.g., electrical safety certificates)
How We Store and Protect Your Data
Your data is stored securely using industry-standard measures. We use:
- SSL encryption on our website
- Secure, password-protected systems for customer records
- ServiceM8 (our booking and job management platform) which is hosted on secure, encrypted servers
We retain your personal data only for as long as necessary to provide our services and meet our legal obligations. Electrical safety certificates and related records are kept for a minimum of 5 years as required by industry regulations.
Sharing Your Information
We do not sell your personal information to anyone. We may share your data with:
- ServiceM8 — our booking and job management system
- Google Analytics — for anonymous website usage statistics
- Payment processors — when you make a payment for our services
- Regulatory bodies — where required by law (e.g., building control notifications)
Cookies
Our website uses cookies to improve your experience. These include:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use the site (Google Analytics)
- Preference cookies — remember your settings and choices
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct any inaccurate information
- Erasure — ask us to delete your personal data (where there is no legal requirement to keep it)
- Restrict processing — ask us to limit how we use your data
- Data portability — request your data in a portable format
- Object — object to our processing of your data
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at mathew@rotherhamelectrician.co.uk. We will respond within 30 days.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.